Definition: to make the decisions, to be the leader


In this office, Joe is officially the boss, but everyone actually listens to Sarah first. She’s the one who calls the shots.

This group is so disorganized, I don’t even know who approves new plans. Who calls the shots around here?



About Matt Krause

Matt began his professional life as an import buyer, and since 2006 has been teaching companies how to connect with their investors and clients better. His clients work in Istanbul, London, and Madrid for companies like Allianz, 3M, P&G, Citibank, and Reckitt Benckiser. He also walked across Turkey and wrote a book about it.