What is Krause English?
Krause English is a language and presentation skills training program.

It started out as a language-only program in 2006, and then within a few years had morphed into a corporate presentation skills program when we noticed that was one of the main skillsets our clients wanted to develop. Of course, if you want to focus on something else, we can do that, but presentation skills is the most common one.

What's the difference between you and other online language people?
Basically, the meter isn’t running whenever we’re working for you. You know how stuff comes up for you during the week, like you’re responding to an important email from your boss, or you’re getting ready to present to some important committee? That stuff can’t wait for your next tutoring session, you want help right now. At those other places (Cambly, Preply, etc), you pay by the hour, so the minute you ask for help, they start the meter and you start paying. But with us, you just pick up the phone and say, “Hey, can you look at this for me?” and we do. You don’t have to think about money, you just get help. We’re your coaches between sessions as much as we’re your coaches during sessions.
What are the payment terms?
We operate like a school. At a school, you prepay for the sessions, and when you decide to skip a session, you forfeit the money, right? We operate like that. But don’t worry, if you decide during the month that you’ve overcommitted and can’t make the sessions (for example, you’re too busy at work), just don’t renew for the next month.
Is it suitable for beginners?
Yes. If you are just starting out in your English journey, you will probably be helped mainly by Tuğba, our resident expert on getting someone through the early stages.
Why is hourly more expensive?
You have an hourly rate. Why is it more expensive than the packages, even though it includes less?

Flexibility costs more. That rule applies to airplane tickets, apartment rentals, tours and vacations, and even bank accounts. Why should this be any different?

Is it okay if I live in [insert country here]?
Yes, of course it’s okay. We work with people from all over the world. Since the service is mostly online, you can do it wherever you are located, and entirely on your own time schedule.
What if I travel frequently?
Many of our clients travel a lot for work, which makes online training an ideal fit for them.

We will be happy to put together a special program for you to follow when traveling, so you can stick to your routine and continue making steady progress even when you’re on the road.

Do I need to subscribe to those papers and magazines?
No. We’ll use a lot of outside materials (articles from the Financial Times, New York Times, Economist, etc). But we maintain our own subscriptions to those things, and we’ll share the articles with you directly in the assignments.
Is it confidential?
Yes, of course.

We are used to dealing with confidential issues. In fact, almost all of our clients discuss confidential issues (company strategies, internal issues, etc) in our classes, and whatever is discussed in those classes stays in those classes.

Our livelihood depends on our clients being happy with us, and they probably wouldn’t be happy with us if we went around naming names.

How will I communicate with you?
You’ll be able to contact us at any time via email, videoconference, or a local phone number we give you.

By the way, here’s what we mean by “local phone number” — you pick up your phone, dial a local number (for example, if you are in Bucharest, it is a Bucharest number), and then our phone rings wherever in the world we are that day. Whether we are in the same room as you, or sitting in a grass hut in Thailand, it’s still just a local call for you.

How will you measure my progress?
We will measure your progress in a variety of ways, including changes in:

–Your reading ability
–Your writing ability
–Your speaking ability
–Your listening ability

The weekly recordings we make, kept private between you and us of course, will illustrate your progress from week to week.

How quickly will you get back to me?
When you message us, we will always try to get back to you as soon as possible. Usually that means within two hours.

However, you shouldn’t have to wait more than 24 hours for a response to a question, excluding weekends and holidays.

How long before I see results?
That depends on your specific goals — but we’re fully committed to helping you reach those goals in the least amount of time.

Generally speaking, the biggest results come after two months, in months 3 and 4.

The average amount of time clients stay with us is eleven months. Some stay for years, some are out after a couple months, but the average is eleven.

When do I pay?
Payment is at the beginning of the month.

Yes, that means each month is prepaid, but there is no long-term commitment, so if the service isn’t working for you, just don’t renew.

What is your cancellation policy?
The program is month to month, no contract, so if you’d like to cancel, just don’t renew. No hard feelings. It’s that easy.
What payment methods do you accept?
We accept all major credit or debit cards (Visa, Mastercard, American Express, Discover, etc), bank transfers, or PayPal.

We’ll email you an invoice at the beginning of the month, and you can pay by any of those methods.

Unfortunately, we do not accept stacks of cash or paper checks at this time. 😉

Do you secure my data?
We employ industry-standard Secure Socket Layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS) encryption measures for all data we exchange with our clients.

Also, we don’t store your credit card info, so there’s nothing for anyone to hack or steal.